WHAT A BLOODY DAY!
I really do feel like the guy with the red rag there! Tonight (Tuesday) has tested the patience of my dad and I to the limit, trying to deal with Amazon and Playstation and losing our temper with both. I bought my dad a PS4 Call of Duty Game from Amazon. I checked the product description to find out if I needed the Internet to play the game and it said nothing. I checked the customers answers to the 'do I need the Internet to play the game' question and most said no, you can play the single player campaign offline so I figured it was safe to buy, especially as none of my dad's Call of Duty games have this problem. My dad tried to play it tonight to get a message that basically says he has to set the game up on the internet before he can play it offline. Cue temper tantrum. Eventually he found in tiny writing on the game a warning saying you need the internet.
So why is this not clearly written on the product description on Amazon???!!! My dad has no interest in online gaming, we don't want the PS4 linked to the internet and the internet is in a different room anyway and we don't get decent Wify in our area. What about amateur gamers who don't HAVE the internet!!! What about people with slow connections who don't want to rely on their internet? I can tell you my dad is raging that I wasted £20 on this. As he then ranted at the new controller he bought for not fitting in his recharger, I was off to fight Amazon for a refund. Last time I was returning something, I was sent a link to a return label, I printed it and sent it back through the local post office free. Oh no, not this time! This time I was given three options of sending it back by Hermes (No, nae, nyet, never!!!), dropping it at an Amazon locker which is nowhere near where I live or sending it by no label return at the local sorting office with a refund code.
I reluctantly pick the sorting office option. I'm sent to a link to print a barcode which the sorting office will scan and told to give them the return code in the email and send to the address noted. There was no address or return code in the email, and the printed bar code printed without the details of the return item. Grrr. That means I can't proceed without contacting the dreaded customer services and I'm so pissed off I can't even! We're totally stressed with all these stupid companies playing the numpty with us! My dad has decided he is never buying another PS4 game as this is too much hassle. He has now found 3 games that refuse to play without the internet so he's going to trade them in at Game next time he goes to the shopping centre. I see retail therapy in our near future...
The one bit of good news is that we managed to swap the bookcases over yesterday, the big 6 shelf IKEA one coming downstairs to the hall, and the thinner one my dad made going up to his bedroom. Over the coming weeks in his room he'll be arranging the cds into an order he likes and building a cd unit to squeeze the rest into. Meanwhile I'll be in the hall getting books and dvds onto that bookcase over the next few days. The charity shop are sending a van tomorrow (Thursday) to take away a chair and a whole pile of books-6 bags so far! We're sorting through other things deciding what is getting thrown out and what is to be kept. That is time consuming as we need to find somewhere to put everything but the worst of the heavy work is over now thankfully!
I also went shopping yesterday with my dad and we bought in our freezer food for the winter-gammon steaks, honey roast ham joints, turkey with stuffing, minced beef, chicken fillets, diced beef, stir fry beef, pork sausages, chicken burgers, frozen prawns etc. The freezer is now full and ready for winter use! The food cupboard is fully stocked. We'll use the fridge meals up over the next two weeks then fully restock it and that will be my last supermarket trek until the silly season is over!
Winter Is Coming and we are ready!
I really do feel like the guy with the red rag there! Tonight (Tuesday) has tested the patience of my dad and I to the limit, trying to deal with Amazon and Playstation and losing our temper with both. I bought my dad a PS4 Call of Duty Game from Amazon. I checked the product description to find out if I needed the Internet to play the game and it said nothing. I checked the customers answers to the 'do I need the Internet to play the game' question and most said no, you can play the single player campaign offline so I figured it was safe to buy, especially as none of my dad's Call of Duty games have this problem. My dad tried to play it tonight to get a message that basically says he has to set the game up on the internet before he can play it offline. Cue temper tantrum. Eventually he found in tiny writing on the game a warning saying you need the internet.
So why is this not clearly written on the product description on Amazon???!!! My dad has no interest in online gaming, we don't want the PS4 linked to the internet and the internet is in a different room anyway and we don't get decent Wify in our area. What about amateur gamers who don't HAVE the internet!!! What about people with slow connections who don't want to rely on their internet? I can tell you my dad is raging that I wasted £20 on this. As he then ranted at the new controller he bought for not fitting in his recharger, I was off to fight Amazon for a refund. Last time I was returning something, I was sent a link to a return label, I printed it and sent it back through the local post office free. Oh no, not this time! This time I was given three options of sending it back by Hermes (No, nae, nyet, never!!!), dropping it at an Amazon locker which is nowhere near where I live or sending it by no label return at the local sorting office with a refund code.
I reluctantly pick the sorting office option. I'm sent to a link to print a barcode which the sorting office will scan and told to give them the return code in the email and send to the address noted. There was no address or return code in the email, and the printed bar code printed without the details of the return item. Grrr. That means I can't proceed without contacting the dreaded customer services and I'm so pissed off I can't even! We're totally stressed with all these stupid companies playing the numpty with us! My dad has decided he is never buying another PS4 game as this is too much hassle. He has now found 3 games that refuse to play without the internet so he's going to trade them in at Game next time he goes to the shopping centre. I see retail therapy in our near future...
The one bit of good news is that we managed to swap the bookcases over yesterday, the big 6 shelf IKEA one coming downstairs to the hall, and the thinner one my dad made going up to his bedroom. Over the coming weeks in his room he'll be arranging the cds into an order he likes and building a cd unit to squeeze the rest into. Meanwhile I'll be in the hall getting books and dvds onto that bookcase over the next few days. The charity shop are sending a van tomorrow (Thursday) to take away a chair and a whole pile of books-6 bags so far! We're sorting through other things deciding what is getting thrown out and what is to be kept. That is time consuming as we need to find somewhere to put everything but the worst of the heavy work is over now thankfully!
I also went shopping yesterday with my dad and we bought in our freezer food for the winter-gammon steaks, honey roast ham joints, turkey with stuffing, minced beef, chicken fillets, diced beef, stir fry beef, pork sausages, chicken burgers, frozen prawns etc. The freezer is now full and ready for winter use! The food cupboard is fully stocked. We'll use the fridge meals up over the next two weeks then fully restock it and that will be my last supermarket trek until the silly season is over!
Winter Is Coming and we are ready!
Sorry about the stressful return. I guess I’m sometimes happy to be broke. I don’t buy enough stuff to have to deal with customer service very often. Congrats on being ready for winter! It snowed here yesterday, and I’m not ready!
ReplyDeleteAj @ Read All The Things!
Customer services is something I just hate dealing with. The people at Amazon don't seem to understand your complaints or ignore half of what you say! Snow? EEK! I have got my spare salt ready to do paths if we get the snow. Rumour has it we're getting a bad winter so I'm glad I'm ready!
DeleteThat's so frustrating. My husband gave up playing games a few years ago because he doesn't want to play online or in groups either.
ReplyDeleteKaren @ For What It's Worth
Sony just aren't looking after customers who don't want to use an online connection and it's so frustrating!
DeleteIT can be super frustrating to deal with Amazon. I am sooooo sorry this happened and I would be ranting myself. I hope it all works out tho.
ReplyDeleteMary
It usually takes three attempts with customer services to get someone who understands what damaged item means!
DeleteI'm sorry to hear about your Amazon return problems. I would be very frustrated as well, to have to read about needing the internet only in tiny font. That is so misleading! I have also been having problems with Amazon, mainly because my order simple doesn't arrive, the first time it was sent back to Amazon and now it's been delayed again and I have no idea when it will arrive... All this for two preorder books that should have arrived weeks ago!
ReplyDeleteAmazon should be telling us about it in the product description instead of letting us find out when we see it in tiny writing on the game itself! Amazon are getting bad with delivery estimates and late packages here too-and damaged packaging! I hope you get your stuff soon! I'm waiting for a package today...
DeleteI would have been frustrated and upset, too. I guess that's why I stick with books.
ReplyDeleteBooks are less frustrating to deal with for sure!
DeleteIt should have been very clear that you need to go online to play the game. My daughter got an XBox One for Christmas last year and you had to do all of these things online to use the system. It turned out our internet was too slow and she had to take it to her boyfriends house to even get it working. I hope the stress goes away soon.
ReplyDeleteIt's so annoying that your daughter had to do that to get it to work. These companies don't care about home gamers who want to do things offline!
Delete